FAQs

questions & answers


  • Question:   How to use DIY mode?


Answer:   Select the DIY mode, long press the button to adjust the intensity, and release until the intensity is adapted. The maximum range covers everyone's needs!


  • Question: How to choose the suitable toothbrush head?


Answer:  

SEEYOU provide total of three brush heads corresponding to the needs of different people:

1. SY0001: DuPont™ HEROX ® (1100 HA)/WT601

Eco-friendly features, renewable sources to support sustainable development,soft bristles, with gumcare mode, the best choice for sensitive teeth.


2. SY0001: DuPont™ TYNEX ®Classic (0900HA)/BL849

Philips classic color bristle scheme, plus hole arrangement can achieve deep cleaning effect,the best match is the clean mode.


3.SY0002: DuPont Diamond-Shaped Bristle

Visually attractive, all bristles have a silver flash effect,Ensure the cleaning power and comfort of the gums with the DuPont™ TYNEX ®Classic (0900HA)/BL849,the best match is the white mode (can achieve the effect of improving teeth whitening in two weeks) )


  • Question: How to connect the toothbrush on the APP?


Answer:  

1. Enter the toothbrush home page

2. Click "Add  a toothbrush"

3. Long press the toothbrush for more than 5s,until the indicator light is on;

4. Enter the search interface;

5. “Add a new toothbrush”;


  • Question: When you replace toothbrush,how to unbind with the APP?


Answer:  

Method 1: Go to the toothbrush details page and click "forget this toothbrush"

Method 2: When you connect other toothbrushes, the previous toothbrush will be automatically unbound, and the data will be overwritten and disappeared, please choose carefully!


  • Question: How to set the brushing time?


Answer:  

1. Enter the toothbrush home page

2. Click "Add Toothbrush"

3. Enter the toothbrush details page, you can choose 2/3/4 minutes, three time mode settings;


  • Question:Which devices can be compatible with "SEEYOU"APP?


Answer:  

"SEEYOU" APP supports IOS 13.0 and higher version for iPhones, and Android 8.0 and higher version, you can download the app through Google Play or IOS App Store.


  • Question: How to use the brushing guide function?


Answer:  

1. Place the toothbrush at 45° to the upper left lateral tooth area.

2. Place the toothbrush at 45° to the lower left lateral tooth area.

3. Place the toothbrush at 45° to the upper right lateral tooth area.

4. Place the toothbrush at 45° on the lower right lateral tooth area.

5. Holding the toothbrush in the right hand, place the toothbrush at 45° on the upper lateral side of the middle area.

6. Holding the toothbrush in the right hand, place the toothbrush at 45° on the lower outer side of the middle area.

7. the toothbrush is brushed back and forth in front of the upper left occlusion.

8. Hold the bristles at 45° to the teeth and brush the inner side of the upper left side.

9. Brush bristles at 45° to the teeth, brushing the lower left side inside.

10. Brush back and forth in front of the left lower bite.

11. Brush back and forth in front of the right upper bite.

12. Brush the bristles at 45° to the teeth and brush the right upper inner side.

13. Brush bristles at 45° to the teeth, brushing the lower right side inside.

14. Brush the toothbrush back and forth in front of the right lower bite.

15. Hold the toothbrush upright and brush the middle upper medial side back and forth with the front section left and right.

16. Hold the toothbrush upright and brush the lower middle medial side back and forth with the front section.


  • Question: How to upload offline data?


Answer:  

Toothbrush chip can record your last 14 days of brushing data offline:

-First time login APP

1. Enter the toothbrush home page

2. Click "Add Toothbrush", the offline data will be uploaded automatically.


-Login APP again

1. Turn on the toothbrush or place the toothbrush on the charger

2.Bluetooth will be connected automatically

3. Open the APP again, the offline data will be uploaded automatically.


Remember not to leave the page when uploading data, otherwise the uploaded data will be lost!


Translated with www.DeepL.com/Translator (free version)


  • Question: Is it safe to remove the battery from the seeyou s9000 toothbrush?


Answer:  

Do not disassemble the product except to dispose of the battery.Drain the battery before removing it. When removing the battery for disposal,please wear protective clothing (gloves, goggles, etc.) to avoid contact with skin if the battery leaks fluid. Be careful not to short-circuit the positive (+) and negative (-) terminals. Insulate the terminals (e.g. with tape) and place the battery in a plastic bag for disposal.